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Shipping within 1-2 working days

FAQ

Below you will find frequently asked questions. If your question is not listed, please contact our Customer Service via klantenservice@pauliestocket.nl.

Shipping & Delivery

We do everything we can to ship your order as soon as possible! Orders are shipped within 1-2 business days and delivery often takes 1-2 business days. If one or all items say “backordered”, it means that the delivery time will take longer. The delivery time is often mentioned on the product page. If this is not the case, please contact our customer service. They are happy to help you and can tell you when these items are back in stock and will be delivered.
Orders are shipped free of charge within the Netherlands from €49.95 and to Belgium from €100. The shipping costs for a PostNL package are € 4.25 More information about international shipping can be found here.
We are sorry that you received a broken item! Of course you can always contact our Customer Service in this case by sending an email to klantenservice@pauliestocket.nl. Always mention your order number and take a photo of the item that is broken. This way Customer Service can help you as quickly as possible!

Warranty

Paulie Pocket offers 1 year warranty. Please note that jewelry must be handled with care and our warranty will not apply in some situations. Read here our warranty policy.
Paulie Pocket offers 1 year warranty. If your item has broken within one year, you must return your complete defective item to us with proof of purchase to receive a replaced item. The shipping costs are for your own account. Read information about returns here.
Our earrings are made by hand, so they may have inconsistencies. Are you not satisfied with the item you received? Then you can exchange, return or contact our Customer Service via klantenservice@pauliepocket.nl.

Return

You can cancel your order up to 14 days after receipt. You have another 14 days after cancellation to send the return. If you make use of the right of withdrawal, the product must be if possible in its original condition, i.e. unworn, with packaging and packing slip.

Read here how to place your order can return.

You can return your order up to 14 days after receipt. If you make use of the right of withdrawal, the product must be returned in its original condition, so unworn with packaging and receipt. One of the earrings are deliverd in a seal bag. You can view, judge and hold up to the other. If you want to return the earrings, this is only possible if the sealbag is unopened. The order amount due will be refunded within 5 working days after returning the product(s). The return costs and risk of shipping are for your own account. Click here for more information and how you can return an item.
It is not possible to return an item at a shop.

Reseller shops

We have various points of sale in the Netherlands and Belgium, which you can find here.
Do you have a shop and would you like to offer the Paulie Pocket earrings collection? Then view the information here.

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